Refund policy
Last Updated: August 16, 2026
At Ovelqo, we want every order to be handled fairly and transparently. This policy explains how returns, refunds, damaged items, incorrect orders, delivery-related claims, and cancellations are handled.
30-Day Return Period
Unless otherwise clearly stated on the applicable product page, eligible products may be returned within 30 calendar days from the date the carrier records the order as delivered.
If reliable delivery tracking is unavailable, we may use available carrier records, order records, and information reasonably provided by the customer to determine the delivery date.
Submitting a return request does not automatically mean that a return has been approved. Eligibility is determined under the conditions below.
How to Request a Return
Before sending any item back, please contact us at:
GwynethCambara43486@hotmail.com
Please include, where applicable:
- Your order number;
- The email address used for the order;
- The item you wish to return;
- The reason for the return;
- Clear photographs or video if the item is damaged, defective, incorrect, incomplete, or materially different from what was ordered.
We may reasonably request additional information necessary to verify the issue.
Condition of Returned Products
For returns that are not caused by a defect or fulfillment error, products should generally:
- Be in substantially the same condition in which they were received;
- Not show unreasonable use, misuse, alteration, or damage;
- Include the original packaging where reasonably possible;
- Include accessories, components, manuals, or other materials originally supplied with the item.
Customers may reasonably inspect a product after delivery.
However, where permitted by applicable law, Ovelqo may refuse a return or reduce a refund if a product has lost significant value because of use, misuse, damage, contamination, alteration, missing components, or handling beyond what is reasonably necessary to inspect the product.
Minor shipping damage to external packaging alone will not automatically make a customer responsible for product damage.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order after delivery.
If an item arrives:
- Damaged;
- Defective;
- Incorrect;
- Missing an essential component; or
- Materially different from the item ordered,
please contact us as soon as reasonably possible.
We may request photographs or video showing the issue.
Once the issue has been reviewed, an appropriate resolution may include:
- Replacement;
- Reshipment;
- Replacement of a missing component;
- Partial refund;
- Full refund; or
- Another reasonable solution agreed upon with the customer.
When the problem is confirmed to have resulted from our fulfillment process or an incorrect shipment, the customer will not be required to bear unreasonable costs associated with correcting our error.
Product Appearance and Minor Variations
Product colors, textures, packaging details, or appearance may vary slightly because of screen settings, photography lighting, manufacturing batches, or production tolerances.
Minor differences that do not materially change the identity, intended use, or essential function of a product are not automatically considered defects.
However, this provision does not apply when a customer receives:
- The wrong product;
- A materially different model;
- A substantially incorrect size;
- A product missing an essential advertised feature; or
- A product that is otherwise materially inconsistent with the order.
Change-of-Mind Returns
A customer may request a return within the applicable 30-day period because of a change of mind, ordering the wrong variation, or no longer wanting the product, provided the product otherwise meets our return conditions.
Unless applicable law requires otherwise, the customer is responsible for the return shipping cost for a change-of-mind return.
Original shipping charges for services already provided are generally non-refundable unless the return results from an error attributable to Ovelqo or applicable law requires otherwise.
Hygiene, Personal-Care, and Other Restricted Products
Certain products may not be suitable for resale after being opened, unsealed, worn, used, or exposed to hygienic or safety-sensitive conditions.
Where permitted by applicable law and clearly disclosed before purchase, such products may not qualify for a change-of-mind return after opening or use.
This restriction does not eliminate rights relating to defective, damaged, incorrect, or otherwise non-conforming products.
Final Sale Items
An item will be treated as final sale only when it was clearly identified before purchase as:
Final Sale, Final Clearance, or Non-Returnable
and only to the extent permitted by applicable law.
A product does not automatically become non-returnable simply because it was discounted or purchased with a promotional code.
Return Authorization and Return Address
Do not send a product back until you have contacted us and received return instructions.
The original shipping address, fulfillment warehouse, logistics facility, or address printed on the package may not be the correct return address.
Please do not return products to an address shown on the original package unless Ovelqo specifically instructs you to do so.
Unauthorized returns sent to an incorrect facility may result in processing delays.
We will not automatically treat an unauthorized return as forfeiting a customer's lawful rights, but the customer may be required to provide shipping records and sufficient information for us to locate and verify the return.
Refunds
After an approved return is received and reasonably inspected, we will notify the customer of the refund decision.
Approved refunds will generally be issued to the original payment method.
After we issue a refund, banks, credit card providers, or payment processors may require additional time to post the funds to the customer's account.
That external processing period is outside Ovelqo's direct control.
Duplicate Refunds and Payment Disputes
Ovelqo does not provide duplicate reimbursement for the same amount on the same transaction.
If a customer has already received the applicable amount through:
- A completed Ovelqo refund;
- A payment reversal;
- A credit card chargeback;
- A PayPal or other payment-provider dispute; or
- Another completed reimbursement,
the same amount will not be paid again.
If a payment dispute is still pending, we may need to verify its status before issuing an additional refund so that duplicate reimbursement does not occur.
Nothing in this section prevents a customer from exercising legitimate rights available through their payment provider.
Order Cancellation
If you need to cancel an order, contact us as soon as possible:
GwynethCambara43486@hotmail.com
We will make reasonable efforts to accommodate cancellation requests before the order enters an irreversible fulfillment or shipping stage.
Because order processing may begin shortly after purchase, cancellation cannot be guaranteed.
Once an order has shipped, the applicable return process will normally apply instead.
If Ovelqo cancels an order after payment has been successfully collected, the appropriate order amount will be refunded.
Contact
Ovelqo
Operated by: Bryanna Moore
Website: https://Ovelqo.com
Email: GwynethCambara43486@hotmail.com